FAQ | Frequently Asked Questions

SHIPPING:

WHEN WILL MY ORDER BE SHIPPED?

Orders are processed and shipped within 1-2 business days.

You will receive email notification upon processing by the postal service.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

DO YOU SHIP INTERNATIONALLY?

We currently only ship within Canada, but we will be expanding our shipping to the U.S very shortly.

 

GENERAL:

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email. Please email all your inquiries to support@versusathletics.ca

HOW DO I KNOW MY CLOTHES WILL FIT?

Our sizes are standard North American sizes. Before purchasing our products you should always view our sizing charts. If you are in between two sizes, we always recommend moving up a size.

I RECEIVED A DEFECTIVE OR INCORRECT ITEM?

If we made a mistake with your order, or if there is an issue, then please email us through the contact page on our website. If you received a defective item, then please provide a photo of the issues you are referring to along with your packing slip. We must be notified of any defects within 30 days of delivery. Any claims beyond the 30 days will be considered wear and tear, and may not be replaced.